Terms of Service

Aaron's Remote Tech Support · Last updated: May 2026

The short version

These are the ground rules for working together. I will do my best to fix your computer problem, and if I cannot, you do not owe me a thing.

What I do

I provide remote technical support for Windows and Linux computers. This includes virus removal, slow PC fixes, software setup, and general troubleshooting. I connect remotely using screen-sharing software, and you can watch everything I do in real time.

The no-fix-no-fee guarantee

If I cannot fix your problem, you do not pay. The only exception is if the issue is hardware that needs physical repair and cannot be resolved remotely.

Payments

Payment is due at the end of a successful session. I accept credit and debit cards via Stripe. For subscription plans, billing happens monthly and you can cancel anytime.

What I need from you

To do my job, I need an honest description of the problem, any recent changes to your computer, and your availability during the session to answer questions.

Liability

I take care with every session, but computers are complicated. I am not responsible for pre-existing issues, data loss from problems that existed before we started, or anything outside the scope of what we agreed to fix.

Session recordings

Sessions are recorded by default. You will be told before every session and can opt out. Recordings are kept for 90 days and then deleted.

Cancellations

Need to reschedule or cancel? Just let me know. No fees for cancellations.

Governing law and disputes

These Terms are governed by the laws of the State of Florida. Disputes will first be handled through good-faith negotiation.

Full Legal Text - Terms Of Service

These Terms of Service ("Terms") govern your use of remote technical support services provided by Aaron's Remote Tech Support ("Service Provider," "I," "me," or "my"). By booking or using the Service, you agree to be bound by these Terms.

Services

The Service provides remote technical support for personal computers running Windows and Linux operating systems. Services are delivered via secure screen-sharing software. The scope of each engagement is limited to the specific issue described at the time of booking unless otherwise agreed in writing.

No-Fix-No-Fee Guarantee

If the Service Provider is unable to resolve the stated technical issue, no payment will be charged. This guarantee applies to software and operating system issues diagnosable and resolvable via remote access. It does not apply to: (a) hardware failures requiring physical repair; (b) issues caused by customer action during or after the session; (c) issues outside the originally stated scope of the session; or (d) cases where the customer is unable to provide adequate access or information necessary to diagnose the problem.

Payment Terms

Payment is due upon successful completion of a one-time session. Subscription fees are billed monthly in advance and are non-refundable except as required by law. The Service Provider reserves the right to modify pricing with 30 days' written notice to active subscribers. Payments are processed by Stripe, Inc. The customer is responsible for any bank fees or chargebacks.

Session Recordings

Remote support sessions may be recorded by default for quality assurance and dispute resolution purposes. Customers will be informed prior to each session and may opt out before the session begins. Recordings are stored securely and deleted after 90 days unless retention is requested by the customer. Recordings will not be shared with third parties except as required by law.

Limitation Of Liability

The Service Provider shall not be liable for: (a) data loss or corruption arising from pre-existing conditions; (b) hardware failure; (c) issues unrelated to the agreed scope of service; or (d) indirect, incidental, or consequential damages of any kind. The Service Provider's total liability for any claim arising from a single session shall not exceed the amount paid for that session. Customers are strongly encouraged to maintain current backups of all important data prior to any support session.

Customer Responsibilities

The customer agrees to: (a) provide accurate and complete information about the issue; (b) have appropriate authorization to allow remote access to the device; (c) maintain a current backup of important data prior to the session; and (d) be available during the session or designate an authorized representative.

Cancellation

Either party may cancel a scheduled session at any time prior to its start with no penalty. The Service Provider reserves the right to terminate a session if the customer is abusive, uncooperative, or requests actions that are illegal or outside the scope of service.

Governing Law & Disputes

These Terms are governed by the laws of the State of Florida. Any disputes arising from these Terms or the provision of services shall be resolved first through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with applicable Florida law.

Changes To Terms

These Terms may be updated at any time. Continued use of the Service after changes constitutes acceptance of the revised Terms. Active subscribers will be notified of material changes with at least 30 days' notice.

Contact

For questions about these Terms or the Privacy Policy, please use the contact form on the website.